FAQ


Ordering


What are my flavor options?
Click here to check out the full menu

Do you offer desserts or dessert tables?
 Yes, Click here to check out the full menu

How much cake do I need?
Click here to view serving chart/cutting instructions.

Do you offer tastings?

Tastings are offered at no charge the last Sunday of every month.  Appointments are set-up in one hour incriminates where the design and flavors of the cake get discussed.  Tastings are designed for two and you will be provided with a chocolate cake and a vanilla cake with a variation of fillings and frostings to mix and match and come up with a flavor profile.  

Can I make changes to my cake?
We will do our best to accommodate any changes you wish to make to your order, however CopCake Cakery my charge you for the additional costs accrued. As wedding cakes require a longer lead time, we ask that any changes be made 4 weeks prior to completion. Please note that any changes must be confirmed in writing or by email. A new contract will be drawn up for your approval.

Can I Pick-up my cake?
Should you wish to pick-up your cake from the studio, we will provide you with full transport, assembly and storage instructions. Please note that once the cake has been collected, the client is fully responsible for the safety of the cake, and Copcake Cakery is no longer liable for any damages thereafter.

Do you Deliver?
Click here for delivery location and prices.


Payment


What are the prices?
Each cake is made to order as it is especially designed to meet the individual customer needs.  The price of the cake will vary according to design, labor and supplies needed for the cake.

What are the terms?
A 50% non-refundable deposit is required to book your date and must be cleared before any work is carried out. For Wedding cakes the final balance is payable 1 weeks before completion.  For celebration cakes the final payment is due upon delivery or pick-up.  For orders with less than 3 week’s notice the full payment is required upon booking and is non-refundable.

What is the cancellation policy?
For cancellations with more than 4 weeks notice before completion, the deposit is non-refundable and any specifically ordered items and work already undertaken on your order is chargeable. For cancellations with less than 3 week’s notice before the completion date, the full balance is payable.

What forms of payment do you accept?
CopCake Cakery accepts payments of cash or credit/debit via Square Market.


Other Details 


Do you recommend any area vendors? (DJ, Photographers, Venues, Bridal shops, Flowers, etc.)
Click here for vendors.