FAQ


Ordering


What are my flavor options?
Click here to check out the full menu

Do you do tastings?
Preparing cakes and fillings for tastings take time and ingredients.  The fee for a tasting is $30.00 and you are given the option of choosing 2 flavors or cake and fillings.  If you place an order of $400.00 or more with CopCake Cakery, the $30.00 initial tasting fee will be deducted from the total cost of the cake at the time of booking.  If there is a cancellation of the cake at a future date the tasting fee will be non-refundable.

Do you offer individual desserts or dessert tables?
Click here to check out the full menu

How much cake do I need?
Click here to view serving chart/cutting instructions.

Can I make changes to my cake?
We will do our best to accommodate any changes you wish to make to your order, however CopCake Cakery my charge you for the additional costs accrued. As wedding cakes require a longer lead time, we ask that any changes be made 4 weeks prior to completion. Please note that any changes must be confirmed in writing or by email. A new contract will be drawn up for your approval.

Can I Pick-up my cake?
Should you wish to pick-up your cake from the studio, we will provide you with full transport, assembly and storage instructions. Please note that once the cake has been collected, the client is fully responsible for the safety of the cake, and Copcake Cakery is no longer liable for any damages thereafter.

Do you Deliver?
Click here for delivery location and prices.


Payment


What are the prices?
Each cake is made to order as it is especially designed to meet the individual customer needs.  The price of the cake will vary according to design, labor and supplies needed for the cake.

What are the terms?
A 50% non-refundable deposit is required to book your date and must be cleared before any work is carried out. For Wedding cakes the final balance is payable 1 weeks before completion.  For celebration cakes the final payment is due upon delivery or pick-up.  For orders with less than 3 week’s notice the full payment is required upon booking and is non-refundable.

What is the cancellation policy?
For cancellations with more than 5 weeks notice before completion, the deposit is non-refundable and any specifically ordered items and work already undertaken on your order is chargeable. For cancellations with less than 3 week’s notice before the completion date, the full balance is payable.

What forms of payment do you accept?
CopCake Cakery accepts payments of cash or credit/debit via Square Market.


Other Details 


Do you recommend any area vendors? (DJ, Photographers, Venues, Bridal shops, Flowers, etc.)
Click here for vendors.

How does the referral program work?

For every customer who you refer to our company, CopCake Cakery will give you a credit of $5.00 towards a future purchase. The referral credits will be tracked in store, but you will be notified either by email or text.

How Does the Credit program work?

For every purchase you make  a $10.00 credit will be given to the customer for future purchases.  The customer will be provided with a punch cards at the time of pick-up or delivery of their cake. Once the punch card is given to the customer, it is the customers responsibility to keep track of the card.

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